Important customer information

Dear customers, We hope you have had a good start to the new year! As of 01.01.2025, we would like to inform you about some important changes that concern both organizational and legal adjustments. 1. change of ownership At the beginning of the new year, Moritz Walter will take over the management of our company. We look forward to working with him to further develop our services and continue to offer you the best possible quality in the future. 2. new General Terms and Conditions Our General Terms and Conditions have been updated. The main changes include: 2.1 Top-up and use of balances: In accordance with the provisions of the Money Laundering Act (GwG), topped-up balances or remaining balances can no longer be paid out. These are only available to you for ordering our online services. 2.2 Service fees for special services: If a service is blocked due to behavior caused by the customer (e.g. exceeding usage limits) or if the installation of special, external programs or applications is requested, we reserve the right to charge a reasonable service fee for the expenses incurred. The amount of the fee is based on the actual expenditure and will be communicated to you before the service is provided. 2.3 Network and resource management: In the event of high utilization of the network, CPU resources or memory access, we reserve the right to temporarily block hosting services without notice. Services may also be blocked in the event of above-average use of fair-use traffic. You can also find further information at: https://www.hosmatic.com/legal/terms 3. new prices There may be changes to the prices of our services in the near future. You will then receive the updated prices in a separate message. 4. new setup of payment methods required We ask you to set up your payment methods again, as we cannot transfer the mandates. This is possible here: https://www.hosmatic.com/dash/settings/payment 5. new privacy policy and imprint Due to the change of ownership and the introduction of Cryptomus as a new payment service provider, we have updated our privacy policy and legal notice. You can also view the updated documents on our website: https://www.hosmatic.com/legal/imprint https://www.hosmatic.com/legal/privacy We thank you for your understanding and support with these changes. If you have any questions or concerns, our support team is available for you as usual. Thank you for your trust and we look forward to continuing our successful collaboration in 2025! Best regards Your Hosmatic Team

Moritz Walter

01.01.2025 01:06